Frequently Asked Questions
General Questions
Q: What is Alchemix Holyheld Top-up?
A: It's a service that allows you to top up your Holyheld card using self-repaying loans from Alchemix.
Q: How do self-repaying loans work?
A: Your deposited collateral generates yield, which automatically pays off your loan over time.
Technical Questions
Q: What should I do if there's an error during deposit?
A: First, verify that:
- You're connected to the correct network
- Your wallet is properly connected
- You have enough ETH for gas fees
If problems persist, contact us.
Q: How can I track my transactions?
A: You can:
- View transactions in your wallet
- Check the blockchain explorer
Security
Q: What happens if I lose access to my wallet?
A: Always keep your recovery phrase safe. We cannot recover lost wallets.